Tuesday, April 17, 2018
Seriously-- do not fly Sun Country!
Back in September of last year, I wrote about how Sun Country Airlines (a local outfit here in Minnesota) was preparing to downgrade customer service and become a Spirit Airlines-style discount carrier. The predictable results are becoming evident, and yesterday's Star-Tribune described one particularly horrifying event that reflects the customer-last culture the new owners are cultivating:
Heather Garnett of Minneapolis and her family were among hundreds of Minnesota travelers whose flights home from Los Cabos, Mexico, were canceled Saturday because of the snow.
But they were doubly stranded when they learned that Sun Country Airlines had ended its season Saturday and had no more flights — outbound or returning — from Los Cabos.
Other passengers who were supposed to head home from Mazatlan were in the same boat. The airline’s website shows its next flight to or from Los Cabos on June 29; no flights at all are listed for Mazatlan.
Unhappy passengers were venting their frustration on the airline’s Facebook page and Twitter account Sunday. The Eagan-based carrier said the flights were the last of the season so “we do not have another flight to reaccommodate passengers on.”
It also said the passengers will receive a full refund for the return portion of their flight: “Flights will need to be purchased on another carrier. We apologize for any inconvenience this may cause.”
The story went on to describe exactly what this meant for the passengers who were stranded in Mexico:
The Garnetts and their children, ages 11, 9 and 4, ultimately boarded a United Airlines flight from Los Cabos to Chicago on Sunday afternoon. But they paid a high price for the last-minute, one-way tickets. They rented a vehicle in Chicago and hoped to get back to Minneapolis sometime in the early morning hours. The cost: almost $2,000, about half again as much as the entire vacation was to cost them.
The flight to Chicago really was their only option, said their travel agent, Emily Kladivo of Emily’s Travel Service. A flight to MSP would have cost $709 per person and taken 26 hours, with stops in Mexico City and Atlanta.
Kladivo said she has never experienced anything like this before and called the airline’s response “ridiculous.”
“Weather is out of their control; how they’re handling the situation is IN their control,” she said. “Send a plane, go get your passengers.”
That's just awful. These people don't deserve your business. Sun Country seems committed to becoming America's worst airline.
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Sun Country's not that great even when they don't leave you stranded: https://micahosler.blogspot.com/2018/03/please-dont-fly-on-sun-country.html
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