Saturday, May 05, 2012
Unusual, but good
Checking out of a hotel recently, the person at the desk asked "is there anything that could have been better?"
What a great question! My answer was simple-- that it would have been nice to have had a trash can in the room-- and I'm sure they fixed the problem. It made me feel better, too, as I left, thinking that they would care to ask, and probably fix the problem. I wouldn't have mentioned it if the question hadn't been posed to me.
Still, I don't hear that question asked very often. Why?
What a great question! My answer was simple-- that it would have been nice to have had a trash can in the room-- and I'm sure they fixed the problem. It made me feel better, too, as I left, thinking that they would care to ask, and probably fix the problem. I wouldn't have mentioned it if the question hadn't been posed to me.
Still, I don't hear that question asked very often. Why?
Comments:
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Mark, I disagree...
Poll the members of the "Razor" Family and lunch is on me if the majority do not hold a similar view. The concern, affirmation and generosity recounted here makes me believe in our personal, workplace and spiritual lives most instinctively, in our own manner, ask the question, "is there anything that could have been better?"
Take the challenge, I have my restaraunt of choice in mind...
Poll the members of the "Razor" Family and lunch is on me if the majority do not hold a similar view. The concern, affirmation and generosity recounted here makes me believe in our personal, workplace and spiritual lives most instinctively, in our own manner, ask the question, "is there anything that could have been better?"
Take the challenge, I have my restaraunt of choice in mind...
# posted by 
: 9:38 AM
: 9:38 AM
“Is there anything that could have been better?” is a great question because it implies care. Care is uplifting any way it's expressed and it is perhaps why you felt good about the question. Why not asked more often? Because care is one of those things that can never be successfully contrived. In turn, care and care alone is what makes indifference the most loathsome human emotion.
# posted by : 11:50 AM
: 11:50 AM
People are afraid of being yelled at or fired. If criticism was truly constructive most of the time (as was yours) and sought to make a better environment for all instead of being punitive (as it is more often than not in the world) than we would find more exchanges like the one to which you refer.
Scott Davis
Scott Davis
# posted by : 3:27 PM
: 3:27 PM
It may be rote. It may be required. It may even be a little hypocritical if they actually never plan to follow up. But I still like hearing it. It's like someone asking me, "How are you?" even if they're not really interested in my health. It's a sign of a civilized society. It may only be feigned care, but it is an easy, pleasant way to do business. We still shake hands, even though the (apparent) original reason for shaking hands was to show the other person we didn't have a weapon. "Is there anything that could have been better?" is a good thing to ask.
Bob
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Bob
# posted by : 3:33 PM
: 3:33 PM << Home
